After 20 years in the plumbing industry, we decided to ask ourselves about our reputation. With over 60% of our custom coming from previous customers, we thought we’d try and work out what we were doing right – apart from undertaking everything from
plumbing maintenance in North Western London to
boiler breakdown in East London.
We are convinced enough of our engineers’ skills that we tried not to put them in the equation. After all, they’re all CORGI registered, they all have experience with all types of plumbing problems and they cover all types of boilers including Potterton, Glow Worm, Worcester, Vokera, Vaillant, Baxi, Ocean and Simi.
Could it be down to the simple fact that we’re prepared to travel to any part of the capital to carry out work, from
plumbing maintenance in North Western London to a leaky tap in the East End? Not necessarily – because while we might travel anywhere in London, what if we don’t turn up on time? We had to take that out of the equation too, because we arrange a time with our client that is convenient to them and stick to it.
What about our call-out fees? Travelling to a job doing plumbing maintenance in North Western London from the South East ought to cost a pretty penny. Nope – we don’t charge call-out fees, so we had to pull that one out, too. We wanted to try and evaluate our reputation on things that weren’t so obvious.
We struggled and struggled to think just what made Boiler Breakdowns such a reliable, efficient and friendly service. In the end, we had to listen to some sage words from one of our engineers: “If it
isn't broke, don’t fix it.”
We cover all these areas in North Western
NW1 Head district |
NW2 Cricklewood |
NW3 Hampstead |
NW4 Hendon
NW5 Kentish Town |
NW6 Kilburn|
NW7 Mill Hill |
NW8 St John's Wood |
NW9 The Hyde
NW10 Willesden |
NW11 Golders Green
|
